Privacy Policy

We may collect the following categories of personal information when you contact us, submit a form, or interact with our website:

Contact Information: name, phone number, email address, and mailing address.

Health-Related Information: information you voluntarily share about substance use, mental health conditions, treatment history, or insurance coverage, solely for the purpose of connecting you with appropriate treatment resources.

Technical Information: IP address, browser type, device identifiers, pages visited, and referring URLs, collected automatically through cookies and similar technologies when you visit our website.

Communications: records of calls, emails, text messages, or chat interactions with our placement specialists.

We use the information we collect for the following purposes:

Treatment Placement Assistance: to evaluate your needs and connect you with licensed addiction treatment centers, mental health facilities, or substance use disorder programs that may be appropriate for your situation.

Insurance Verification: to verify your insurance benefits and coverage for treatment services on your behalf.

Communications: to respond to your inquiries, provide follow-up support, and send appointment reminders or program information.

Website Improvement: to analyze how visitors use our website and improve our services and user experience.

Legal Compliance: to comply with applicable laws, regulations, court orders, or legal processes.

When you provide your mobile phone number and opt in to receive SMS text messages from IMG, your phone number and SMS consent status are collected solely to facilitate treatment placement communications and related program information.

SMS opt-in data and consent — including your mobile phone number and the fact that you have opted in — will not be shared with, sold, rented, or transferred to any third parties or affiliates for their marketing purposes under any circumstances.

Your SMS opt-in information is used exclusively by Integrity Marketing Group, LLC to send you the types of messages described in our SMS Opt-In Consent Policy & Terms and Conditions. You may opt out at any time by replying STOP to any message you receive from us.

To the extent that IMG functions as a covered entity or business associate under HIPAA, we handle Protected Health Information (PHI) in accordance with HIPAA's Privacy Rule (45 C.F.R. Parts 160 and 164). We implement appropriate administrative, physical, and technical safeguards to protect PHI from unauthorized access, use, or disclosure.

Information related to substance use disorder treatment is additionally protected under 42 C.F.R. Part 2, which imposes strict confidentiality requirements. We will not disclose substance use disorder records without your written consent, except as permitted by law (e.g., medical emergencies, court orders, or audits).

You have the right to request access to, amendment of, or an accounting of disclosures of your PHI. To exercise these rights, please contact us using the information provided at the end of this policy.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

Treatment Providers: with your consent, we may share relevant information with licensed treatment facilities or healthcare providers to facilitate your placement and care.

Insurance Companies: with your authorization, to verify benefits or coordinate coverage for treatment services.

Service Providers: with trusted vendors who assist us in operating our website and business (e.g., hosting, analytics, CRM), subject to confidentiality agreements.

Legal Requirements: when required by law, subpoena, court order, or to protect the rights, property, or safety of IMG, our clients, or the public.

Business Transfers: in connection with a merger, acquisition, or sale of assets, subject to the same privacy protections described in this policy.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content. You may disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.

We may use third-party analytics services (such as Google Analytics) that collect anonymized usage data. These services have their own privacy policies governing the use of such information.

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security assessments.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Health-related information is retained in accordance with applicable federal and state record-keeping requirements.

Depending on your state of residence, you may have the following rights regarding your personal information:

Access & Portability: the right to request a copy of the personal information we hold about you.

Correction: the right to request correction of inaccurate or incomplete information.

Deletion: the right to request deletion of your personal information, subject to legal retention requirements.

Opt-Out of Marketing: the right to opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in any email.

To exercise any of these rights, please contact us at ContactUs@imgllc.org or (866) 971-9161.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.

Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will post the revised policy on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at ContactUs@imgllc.org or (866) 971-9161: