FAQ — Integrity Marketing Group, LLC

Question 1

Are you a treatment facility?

Accepted Answer

We are not. IMG is a referral program that uses your clinical criteria, along with our professional input and many other factors, to help you navigate the lengthy, strenuous process of finding the right program using one of our pre-vetted facilities.

Question 2

What is a rehab placement service?

Accepted Answer

A rehab placement service helps individuals and families find the right addiction treatment or mental health program. We assess your needs, verify your insurance, and connect you with licensed facilities that have open beds — at no cost to you.

Question 3

Is rehab placement free?

Accepted Answer

Yes. Our placement and referral service is completely free to you. We are compensated by our network of treatment facilities, so there is never any charge for our help.

Question 4

Are you available 24/7?

Accepted Answer

Yes. Addiction and mental health do not follow a schedule, and neither do we. Our placement specialists are available around the clock to take your call and begin the process immediately.

Question 5

What happens after I call?

Accepted Answer

A placement specialist will conduct a free, confidential pre-assessment to understand your situation. We then verify your insurance, identify matching programs, and coordinate your admission — guiding you every step of the way. Since we are not licensed clinicians, each pre-assessment goes to a program that matches your insurance and clinical needs and is reviewed by licensed medical professionals. This means you get to the right program based on your individual needs — taking out the guesswork!

Question 6

How is IMG different from searching for treatment on my own?

Accepted Answer

Searching for treatment on your own means cold-calling facilities, navigating insurance requirements, and hoping a program has an open bed — all while in crisis. IMG removes that burden entirely. We have already vetted our network of programs, we know which facilities have availability, and we have relationships with clinical teams that allow us to move quickly. You get a guided, personalized match instead of a stressful search.

Question 7

Is my information kept confidential?

Accepted Answer

Absolutely. Everything you share with us is protected under strict confidentiality standards, including HIPAA and 42 C.F.R. Part 2, which governs substance use disorder records. Your information is never shared without your consent, and our team treats every conversation with the utmost discretion.

Question 8

What information do I need to provide to get started?

Accepted Answer

To begin the placement process, it helps to have your insurance card handy and be ready to share some basic information: the substance or substances involved, any mental health history, your current living situation, and your general location. You do not need to have everything figured out — our specialists will walk you through the rest during the pre-assessment call.

Question 9

How do you match someone to the right program?

Accepted Answer

Our matching process is built around your individual clinical criteria. We consider the substance involved, severity of use, any co-occurring mental health conditions, medical history, insurance coverage, geographic preferences, and personal goals. We then cross-reference that profile against our network of pre-vetted programs to identify the best fit — not just the nearest available bed.

Question 10

What does 'pre-vetted' mean when you describe your facility network?

Accepted Answer

Every facility in our network has been reviewed by our team before we ever refer a client there. We evaluate licensing and accreditation, clinical staff qualifications, treatment modalities offered, patient-to-staff ratios, and outcomes data. We also gather ongoing feedback from clients we have placed. If a facility does not meet our standards, it does not stay in our network.

Question 11

Can you help if someone is in crisis right now?

Accepted Answer

Yes — this is exactly what we are here for. If you or a loved one is in immediate crisis, call us now at (866) 971-9161. Our specialists are trained to handle urgent situations and can often arrange same-day or next-day admission. If there is a medical emergency, please call 911 first, then reach out to us to coordinate next steps.

Question 12

Do you help with the logistics of getting to treatment?

Accepted Answer

Yes. We understand that transportation and logistics can be a real barrier, especially when someone is not in a position to arrange travel on their own. Our team can help coordinate transportation to the facility, advise on what to bring, and make sure the transition from home to treatment is as smooth as possible.

Question 13

What if the first program is not the right fit?

Accepted Answer

We stand by our placements, and if something is not working we want to know immediately. Our team stays in contact throughout your treatment and is available to help facilitate a transfer to a more suitable program if needed. Your long-term recovery is the goal — not just getting you through the door of the first available facility.

Question 14

Do you provide support after treatment ends?

Accepted Answer

Yes. Our commitment does not end at admission. We help connect clients with aftercare resources including sober living arrangements, outpatient step-down programs, support groups, and ongoing case management. A strong aftercare plan is one of the most important factors in sustained recovery, and we take that seriously.

Question 15

Am I only able to go to treatment in my state?

Accepted Answer

Finding the right treatment program involves numerous considerations. Exploring options outside your local area can lead to programs that not only meet your clinical needs but also align with your personal preferences, such as holistic approaches or specific amenities. Our carefully vetted programs span the nation, ensuring that you can access the most suitable treatment, whether it is located in your state or beyond.

Question 16

Do you only help people in Massachusetts?

Accepted Answer

While we are based in Boston and have deep connections throughout Massachusetts, we also work with licensed programs nationwide. Wherever you are, we can help you find care. We believe treatment, if you qualify for it, should not have a geographical boundary. Sometimes going outside of your area for treatment can help you find the right program, tailored to your specific needs.

Question 17

I have a job, pets, and a family. How can I go away to treatment?

Accepted Answer

Not only are there many levels of care, such as inpatient and outpatient, but treatment is geared towards helping you achieve your goals and ensure that when you complete, things are better than when you went in. If treatment is something you qualify for, our professionals will help you through the process. There is FMLA through your job if you qualify, pet-sitting services for hire, willing loved ones who may help, and a plethora of other services to help along the way.

Question 18

How quickly can I get admitted?

Accepted Answer

In many cases, we can arrange same-day admission. Once we verify your insurance and identify a matching program with an open bed, we coordinate directly with the facility to get you in as quickly as possible.

Question 19

What levels of care do you place people into?

Accepted Answer

We work across the full continuum of care: medical detox, residential inpatient treatment, partial hospitalization programs (PHP), intensive outpatient programs (IOP), standard outpatient, and sober living. Our specialists assess which level is clinically appropriate for your situation and match you accordingly — starting at the right level of care is critical to a successful outcome.

Question 20

What types of addiction do you help with?

Accepted Answer

We help with all forms of substance use disorder, including alcohol, opioids, heroin, fentanyl, cocaine, methamphetamine, benzodiazepines, prescription medications, and more. We also assist individuals dealing with behavioral addictions alongside substance use. No matter the substance, our network includes programs with the clinical expertise to help.

Question 21

Do you work with my insurance?

Accepted Answer

We work with most major insurance providers including Aetna, Anthem, Blue Cross Blue Shield, Cigna, and many others. We verify your benefits in minutes so you know exactly what is covered before you commit. We also have programs that work outside insurance parameters, offering private payment options and lower rates based on a sliding scale.

Question 22

How do I know if I even need help?

Accepted Answer

If you found our page, then most likely you do need help. We will assess your situation and gather criteria such as substance use, mental health disorders, insurance information, and living situation, to name a few. Whether for yourself or a loved one, we will ensure that if you need help, you have come to the right place. We will help you!

Question 23

What if I don't have insurance?

Accepted Answer

Not having insurance does not mean you cannot get help. Many programs in our network offer private pay options, sliding-scale fees based on income, and financing arrangements. There are also state-funded and grant-funded programs available in many areas. Our specialists will explore every available option to find a path to treatment that works for your financial situation.

Question 24

How does insurance verification work?

Accepted Answer

When you call us, we collect your insurance information and contact your provider directly to verify your benefits. We confirm what is covered, what your out-of-pocket costs will be, and whether prior authorization is required. This typically takes just a few minutes and gives you a clear picture of your coverage before any commitment is made.

Question 25

I'm addicted to alcohol and also suffer from mental health disorders. What can I do?

Accepted Answer

No need to worry. There are custom-tailored programs based on your individual needs. Co-occurring disorder includes the use of a substance such as alcohol to mask the underlying conditions caused by mental health conditions. This is very common and there is a solution. If you require a medical detox before getting the right mental health help, our professionals conduct a pre-assessment that is reviewed by a medical team prior to helping you find the right program. Rest assured, you can get help for both — and typically at the same program.

Question 26

What is dual diagnosis treatment?

Accepted Answer

Dual diagnosis treatment addresses both a substance use disorder and a co-occurring mental health condition — such as depression, anxiety, PTSD, or bipolar disorder — at the same time. Treating both conditions simultaneously leads to significantly better long-term outcomes than treating them separately.

Question 27

Can you place someone who only needs mental health treatment, not addiction treatment?

Accepted Answer

Yes. While much of our work involves substance use disorders, we also assist individuals and families seeking placement for standalone mental health conditions including depression, anxiety, PTSD, bipolar disorder, and other psychiatric diagnoses. Our network includes dedicated mental health programs as well as integrated dual diagnosis facilities.

Frequently Asked Questions

About Our Service

The Placement Process

Treatment & Programs

Insurance & Coverage

Dual Diagnosis & Mental Health

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